TRAVEL AGENCY EXCEPTION FORM – REFUND/ECREDIT

仅限旅行社使用

In order to better service customers whose flights have been cancelled due to irregular operations caused by events (storms, floods, earthquakes, etc.), Delta is providing travel agency partners with the ability to request a refund provided there are no other alternatives and the passenger no longer wishes to travel. 退款和电子积分将根据机票的票价规则和适用的豁免条款发放。

Travel agencies are requested to process a refund via their ARC/BSP Report for wholly unused tickets; however, this form may be used to simplify the process for refunds that cannot be processed via the ARC/BSP Report. Please note that requests received outside of an event will not be processed.

若使用国内信用卡购买机票,购票者可于七个工作日内收到退款。退款信息最长需要两个结算周期才会显示在您的信用卡帐单上。以现金或支票方式购买的机票将在20个工作日内完成。

注意: 请针对每个乘客姓名记录(PNR)和天气情况分别提交一张表格。

第1步 | 票务代理机构信息

*必须填写
 
 
 
 
 

步骤2 | 乘客信息

 

乘客1

 
 
 

乘客2

 
 

乘客3

 
 

乘客4

 
 

步骤3 | 航班信息

 
选择的航班日期必须为年/月/日的格式
 
 

步骤4 | 查询

Segment Requested for Refund or eCredit
 
 
 
 
 
*在何处提交此申请?

注意: Your request is subject to additional audits. The use of this form does not guarantee a request fulfillment. Refunds and credits will be issued according to the fare rules of your ticket and applicable waivers.

纸质机票

如果您持有纸质机票,可将机票中未使用的票联寄往达美的乘客退票部门,地址如下:

通过美国邮政局邮寄:
Delta Air Lines, Inc.
Passenger Refunds
Post Office Box 20537
Atlanta, Georgia 30320-2537

通过快递公司邮寄:
Delta Air Lines, Inc.
Passenger Refunds
700 South Central Avenue
Hapeville, GA 30354

请随信附上以下内容:

  • 您的全名、地址及日间联系电话号码。
  • A brief explanation of why you are requesting a refund or eCredit.
  • 机票中未经使用的部分(乘机联)。
  • 您机票中的乘客收据联。
  • 您认为有助于申请退票的其他文件。

Request Status

To check the status of your refund or eCredit and for questions, call:

  • 800-847-0578(美国或加拿大境内)。
  • 404-715-5417(乔治亚州亚特兰大境内或美国和加拿大境外)

注意: 营业时间为东部标准时间星期一至星期五的上午8:00至下午5:00。