航班取消或退款

If your plans change and you booked a non-refundable ticket, you can cancel your ticket for an eCredit minus any applicable cancellation fees. Please be sure to cancel your flight prior to departure. Non-refundable tickets not changed or canceled prior to departure will have no remaining value.

如何取消不可退款机票

1. Visit My Trips on delta.com and select "Need to Cancel?"  
2. Choose "Start Flight Cancellation"
3. Follow the remaining steps through the cancellation process

Some ticket types don’t have cancellation fees, such as:  

• Delta Main Cabin and above for travel within the US, Puerto Rico and the US Virgin Islands 
• Delta Main Cabin and above for travel originating in the US and Canada to anywhere in the world (including flights operated by joint venture and codeshare partners) 
• 不包括基础经济舱机票

Cancellation fees will be deducted from your ticket value, and you'll receive the remainder as an eCredit. Your eCredit will expire 1 year from purchase date, unless your ticket terms state otherwise.

View applicable fees for your specific route on our Baggage & Travel Fees page.

If you've purchased a refundable ticket but your plans change, you can cancel before your flight for a full refund.

如何取消可退款机票

1. Go to My Trips on delta.com  
2. Select your flight 
3. Select "Need to Cancel?" 
4. Choose "Start Flight Cancellation"  
5. Follow the steps to complete your cancellation

Your refund will be processed automatically to your original form of payment method.

If your flight was canceled or impacted by a significant delay or significant schedule change  (departure or arrival 3 hours or more earlier or later for domestic itineraries, or 6 hours or more for international itineraries), we automatically try to rebook you. 

如果您对改签的航班不满意，您可以：

• Search for alternative flight options in Fly Delta or  My Trips, or 
• Cancel your rebooked flight for a refund of the unflown portion of your ticket and any pre-paid seat upgrade or Preferred Seat (and checked bag fees), or an eCredit valid for 5 years from issuance

If we can’t rebook you and you take no action within 24 hours, we’ll automatically refund you to your original payment method.

Request a Refund

Other Refund or eCredit Request Reasons

Complete the Travel Resolution Form for refund or eCredit requests such as:

• Cancellation due to a Serious Communicable Disease
• eCredit appeals 
• Fare difference for alternative flight to accommodate assistive device 
• Fare difference for seat downgrade

If you’ve already submitted a refund request, you can check your refund status.

Refund Restrictions

Please note, we cannot issue refunds for:

• Non-refundable tickets that have not experienced a cancellation, significant delay or significant schedule change 
• 已用于旅行的机票
• Tickets purchased as part of a group reservation via a travel agency (please contact them directly)

If your doctor advises against travel due to a Serious Communicable Disease, you may qualify for:

• A transferable travel credit valid for 5 years, or
• In Delta’s discretion, a refund to your original form of payment

A $100 processing fee will be deducted. We require health documentation from your attending medical professional to process your request.

If you choose not to submit a Serious Communicable Disease eCredit or refund request, you can still voluntarily cancel your ticket and receive an eCredit valid for 1 year from the date of issuance minus any applicable cancellation fees.

查看资格条件

A Serious Communicable Disease is defined as a disease that can: 

• Cause serious health consequences (e.g., breathing problems, organ damage, neurological difficulties, or death)
• Be easily transmitted by casual contact (e.g., by sitting next to or talking to someone, shaking hands, or touching communal surfaces)

You may be eligible to cancel if:

• You have or might have contracted a Serious Communicable Disease, and a medical professional recommends you should not travel around others via public transit; or
• There is a public health emergency at the origin or destination of your itinerary, and you should not travel to protect your health from a Serious Communicable Disease

How to Request an eCredit or a Refund for a Serious Communicable Disease 

1. Download the Medical Professional Attestation of Serious Communicable Disease PDF, opens in a new window
2. Review eligibility details listed on the form
3. Have your attending medical professional complete and sign the form
4. Submit your completed attestation form to Delta for review

If your flight was canceled or significantly delayed by 3 hours or more because of an issue caused by Delta (within our control), please submit a reimbursement request for reasonable meal expenses or for any reasonable hotel and transportation to/from the hotel if you were inconvenienced overnight while away from your home or destination. Once submitted, we’ll review your request, determine eligibility* and update you on the status.

请注意，我们无法补偿以下费用：

• 因空中交通管制延误而产生的费用
• 因天气延误而产生的费用 
• 预付费用 
• 在您的居住地城市或目的地城市住宿的酒店费用 
• 前往最终目的地的替代交通服务 
• 工资损失 
• 错过其他航空公司转机的机票费用 
• 儿童或宠物护理
• 达美航空飞凡贵宾室或其他休息室费用

If you need to request reimbursement for a delayed, lost or damaged bag, visit our Delayed, Lost or Damaged Bags page.

申请补偿

If you’ve already submitted a reimbursement request you can check the status of your request using your last name and case number.  

*Eligibility for refund and reimbursement requests through the Refund or Reimbursement Request form are limited to residents of the US and Canada only, for flight disruptions caused by factors within Delta’s control. For residents of countries other than the US and Canada, or for flights departing from an airport within the European Union, please submit requests through our Comment and Complaint form. 客户服务计划第12节中的所有条款和条件均适用于补偿资格。

As part of our Customer Commitment for customers who book direct on delta.com or the Fly Delta app, Risk-Free Cancellation means that after you’ve purchased a qualifying eTicket, you have up to 24 hours after booking to cancel it for any reason and receive a full refund with no fees.

How to Cancel Risk-Free

1. Find Your Trip or Log In and go to My Trips 
2. 选择您需要取消的行程 
3. Click the "Need to Cancel?" 按键 
4. Select "Start Flight Cancellation" and follow the steps 
5. 获得全额退款，退款将通过您的原付款方式自动退回

在购买24小时内取消的，达美将处理您的机票退款，但有些银行或信用卡发卡行可能暂时持有信用卡或借记卡上的资金。我们鼓励您联系您的发卡行以了解其具体政策。

Cancel Risk-Free

缺席政策 

我们知道计划随时有变。如果您的计划发生改变，请在航班出发前在我的行程或Fly Delta应用程序中取消或改签航班，以免机票金额作废。如果未在出发前改签或取消预订而误机，旅客的机票金额将作废，而且我们将取消行程中的所有其余航班。请注意，基础经济舱机票不可改签。例外情况：If a flight cancellation or significant delay occurs and you miss your significantly delayed or rebooked flight, you may be eligible to rebook or request a refund.

Trip Protection Cancellation Policy

For a full refund of your premium, you must cancel your trip protection plan within 15 days of your plan purchase (or as determined by your state of residence) and must not have filed a claim or departed on your trip. 在此时间之后，保费不可退还。

• 如果使用信用卡/借记卡购买机票，通常会在7个工作日内办理，退款可能需要2个结款周期才会出现在您的账单中
• 如果使用现金或支票购买机票，通常会在20个工作日内办理，退款将按照机票上的乘客姓名以支票形式退还给乘客

有时，您可能有资格获得电子积分而不是退款，具体取决于您的延误程度。电子积分将自动添加到您的“飞凡里程常客计划”账户中，您可以在未来通过提供机票号码使用该积分兑换达美航空机票。

注意：出于当地银行手续考虑，跨境退款所需时间较长。

您可以在线查看退款状况或如果您对退款金额有疑问，请致电：

• 美国和加拿大境内：800-847-0578
• 乔治亚州亚特兰大境内或美国和加拿大境外：404-715-5417

对于用信用卡购买的可退款或无限制电子机票，如果请求退款，在美国或加拿大境内的客户请拨打达美预订销售部电话：800-847-0578。其他国家，请参见全球预订电话号码，查找您所在地区的电话号码。

您可以将您未使用的飞行优惠券/纸制机票邮寄到以下达美旅客退款部门：

即使购买了不可退款的机票，您也可以取消行程。您需在原始购票日期的一年内使用机票，但适用的豁免政策可能延长此有效期。您可以重新安排您的行程，而不会损失全部票面价值（需支付适用的改签费用）。

• 对于国内旅行，机票必须重新签发，并且要在原始购票日期的一年内使用，但适用的豁免政策可能延长此有效期。
• 对于国际旅行，机票必须根据同一或不同目的地重新签发，并且在原始购票日期起一年内必须使用，但适用的豁免政策可能延长此有效期。
  

例外情况：乘客、直系亲属或旅行同伴死亡。此时，您需要邮寄一张死亡证明的复印件至 乘客退票部门的邮寄地址。

注意：对于购买基本经济舱（E预订舱等）的旅客，在无风险取消期限之后不可改票或退票。

退款和赔偿是否符合条件因您的航班延误程度或取消情况而有所不同。要了解有关提交申请、您的赔偿权利和标准处理时间的更多信息，请查看我们的欧盟赔偿指南。  

如果您准备提交退款或赔偿申请，请填写意见和投诉表。